Payment Terms & Conditions:
Q. What is the payment schedule for exhibit space?
A. 50% of total booth fee is due with application through January 3, 2020. 100% of total booth fee is due with application after January 3, 2020.
Q. How do I make a payment?
A. We accept credit card (via email, fax, or phone), checks, and wires.
Q. Will I receive an invoice?
A. Yes, if you submit your application with payment information, you will receive an invoice to process your payment. Applications are not processed without payment.
Q. What is the cancellation policy?
A. Notification of an exhibitor’s decision to cancel or reduce booth space must be submitted in writing to Exhibit Management. If an exhibitor cancels space on/or before January 3, 2020, the Heart Rhythm Society will retain the entire deposit or 50 percent of the rental fee. If space is canceled after January 3, 2020 the exhibiting company will be required to pay 100 percent of the total contract obligation.
Q. How can I access the Exhibitor Service Kit?
A. The Exhibitor Service Kit is available beginning January 23, 2020. It is accessible to all contracted exhibitors via the website [*add URL]. It requires you to login and create a password. Instructions to log in to the Exhibitor Portal were sent to you from A. Fassano & Company. If you did not receive any instructions, please contact Karen Kimakovich at karen_kimakovich@AFassanoCo.com.
Q. Where can I find the shipping address and dates for advance and direct shipping?
A. In the Exhibitor Service Kit.
Q. Can I rent the Pre and Post attendee registration list?
A. Due to the rules of GDPR, The Society does not rent the attendee registration lists.
Q. What are the hours of the show?
A. This is available in the Location/Dates/Hours page under General Information tab.
Q. What are the rules to offer food and beverage in my booth?
A. If you want to serve food or beverages there is a request form in the service kit. All food and beverage must be purchased through the official caterer, Centerplate. The Heart Rhythm Society does not allow the service of alcohol. Please refer to the Food and Beverage approval form in the exhibitor service kit.
Q. Can we have presentations in the booth?
A. Yes, there are guidelines available in the exhibitor service kit, noting specific dates and times, approval of speakers and product presentations.
Housing and Registration :
Q. Where can I find the link to select hotels and register my staff?
A. The link to both hotels and registration is available in the exhibit booth confirmation letter. It is also available by clicking on the Exhibitor Resources button of the website.
Q. When does Housing open?
A. Housing opened to priority point exhibitors in October and then opens to all exhibitors on January 21, 2020.
Q. When does registration open?
A. Registration opens January 21, 2020.